Orders and Returns » Returns

Returns Policy

There Are No Returns for Sale Items

ShoesWithStyle is not responsible if customers purchase shoes that do not fit correctly, all styles vary in size, and not all style fit every foot shape. Please check our shoe size conversion chart before purchasing.
Please note that we try our very best to photograph the shoes and products to correct colour, but please allow that their may be some difference between the actual product and the colour in the photo on our website.

Exchanges

You may exchange your online purchase for a different size or style within 14 days of receiving the item, subject to availability.
If you intend to exchange an item, simply e-mail info@shoeswithstyle.com.au as soon as possible with the style, size and colour you require so we can reserve it for you.

Then place the item(s) unworn and in their original condition in a postpak or box (to protect the original packaging) within 14 days from the date of the receipt, to: Shoes with style 59 MAIN ST, MONBULK ,VIC, 3793.
When returning goods please use a reliable method of postage, as Shoes With Style is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for an exchange. Shipping back to us, will incur a postal charge of $14.00 for each return.

Exchanged items will only be dispatched on receipt of your parcel. So if you require your shoes urgently, to avoid time delays we suggest you place a new order and request a refund for your initial order.
If exchanging “Special” items please enclose $14.00 or a pre-paid satchel for return postage.

Please note that al sale items are non-refundable however you may exchange them for another size, as long as they are returned in a pre-paid satchel.
If more convenient, you may also exchange your goods at a Shoes With Style store for a different size or style within 14 days or get a credit note. Please note that refunds are not available in store unless an item is faulty.

Faulty goods

You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.
If you intend to return a faulty item, please notify info@shoeswithstyle.com.au for advice before returning the item.

Goods received will be inspected for manufacturing faults.

Please also note that items deemed subject to fair wear and tear will not be accepted as faulty. The customer will be notified and the goods returned to them at their own expense.
Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.

If the goods you receive are not what you ordered please notify info@shoeswithstyle.com.au as soon as possible so we can put things right. A “reply paid” address is available.

Use of Reply Paid details

Our reply paid address may only be once only and only with our permission to return authorised item(s). Any postage costs incurred by Shoes With Style for non-authorised items (and associated packaging) will be debited from your refund/credit card.